Privacy Policy

1. Introduction

At Trifecta.Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://trifecta.systems) or use our services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number (optional)
• Communication: Messages and inquiries you send through our contact form
• Service Requests: Information related to your service inquiries

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, referring websites
• Security Data: Information collected for security and fraud prevention

3. How We Use Your Information

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To improve our website and services
• To ensure security and prevent fraud
• To comply with legal obligations
• To send you important updates about our services (with your consent)

3.1 Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing of your data
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our site.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. You can also manage your cookie preferences through our cookie settings panel.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and infrastructure
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for processing based on consent

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to 2 years for customer service purposes.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to Know: Request information about personal data collected, used, and shared
• Right to Delete: Request deletion of personal data (with exceptions)
• Right to Opt-Out: Opt out of the sale of personal data (we do not sell personal data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: